FAQ
Frequently Asked Questions (FAQ)
1. Where do you deliver?
We deliver all across Morocco. Orders from outside the country are not currently accepted.
2. How long does delivery take?
Orders are prepared and shipped within 2 to 5 business days, depending on product availability and order volume.
3. How can I pay for my order?
You can pay securely by:
- Cash on delivery (COD)
4. Can I return or exchange a product?
Since all products are made to order and customized, we do not accept returns or refunds.
However, if your item arrives damaged or with a manufacturing defect, we will gladly replace it. Contact us within 48 hours of receiving your order with photos.
5. Can I customize the size or frame of a poster?
Absolutely! We offer multiple sizes and frame options. You can choose what best suits your space when placing your order.
6. Do you offer wholesale or bulk pricing?
Yes, we offer special pricing for bulk or business orders. Please contact us directly for more details.
7. How do I contact Cozywall?
You can reach us by:
- Email: contact@cozywall.ma
- WhatsApp : +212 641-457559
- Business Hours: Monday to Friday, 9am to 6pm